Privacy Policy.

Who is responsible

Aldevin Hollow LLC operates aldevinhollow.com and is responsible for the personal information it processes as the store operator. The store uses Shopify to provide its ecommerce platform and checkout. Shopify and payment providers may also process information for purposes for which they are independently responsible.

Information we collect

When you purchase or contact us, we receive the information you provide, such as your name, email, phone number, billing and delivery address, ordered items, selected options, order identifiers and messages. Payment services process the payment details entered at checkout; we receive payment and transaction information necessary to manage your order rather than your full card number.

The store and its platform also process technical information such as IP address, browser and device information, pages visited, cart activity and cookie identifiers. Information may come from your interaction with the store, Shopify, payment services and delivery providers. Optional analytics or marketing features are subject to the settings and permissions that apply to you.

How we use information

• To maintain the cart, process payments, fulfil orders and provide order updates.
• To handle enquiries, returns, refunds and product issues.
• To protect the store, prevent misuse and investigate transaction problems.
• To maintain records and meet accounting, tax and legal obligations.
• To understand and improve store operation where permitted, and to provide optional communications when you have chosen to receive them.

Where data protection law requires a legal basis, we rely on performing a contract or taking steps you request before a purchase, meeting legal obligations, legitimate interests such as secure store operation, and consent where required for optional activities. You may withdraw consent without affecting earlier lawful processing.

Who receives information

We share information where necessary with Shopify and its service providers, payment processors, delivery and fulfilment providers, and professional advisers who help us operate the business. We may disclose information to an authority when legally required, to protect lawful rights, or in connection with a business transfer subject to appropriate protections.

We do not exchange customer information for money. Some analytics or advertising arrangements, if enabled, may be treated as a sale or sharing under particular privacy laws; any applicable choices must be provided through the store’s privacy controls. The website includes no custom advertising integration supplied by Aldevin Hollow.

International processing and retention

We are based in the United States. Shopify and other service providers may process information in other countries. Where required, the relevant organisation uses recognised transfer safeguards. Contact us if you need information about the safeguards relevant to your enquiry.

We keep order and transaction records for the period needed for fulfilment, returns, legal recordkeeping and legitimate dispute handling. Enquiry information is retained only as long as it is useful for the enquiry and related obligations. Retention depends on the type of record and applicable law; information is deleted or anonymised when it is no longer needed.

Your choices and rights

Depending on where you live, you may request access, correction, deletion, a copy of your information, restriction or objection to certain processing, or exercise a right to opt out of a qualifying sale or sharing. You may also withdraw consent where consent is the basis. We may need to verify your identity and may retain information we are legally required to keep. We will not discriminate against you for exercising a privacy right.

Contact support@aldevinhollow.com with your request. You may also complain to your local data protection authority where applicable. Cookie controls and browser settings are described in our Cookie Policy. An authorised representative may contact us where the law permits.

Security, children and updates

We use reasonable technical and organisational safeguards appropriate to the information involved. No online system can guarantee complete security. Please avoid sending unnecessary sensitive information in a support message.

The store is intended for general consumers and is not directed to children. If you believe a child has submitted personal information inappropriately, contact us so that we can review and address it. We may revise this policy as store operations or legal requirements change; the update date appears above.