Delivery & returns.

Where we deliver

We offer delivery to the United States and Europe. Availability for your address, the available delivery methods and their charges are shown at checkout. Some destinations or products may have delivery restrictions; checkout displays the options available for your order.

Charges and delivery estimates

Delivery is charged at the rate displayed before you pay. Any applicable taxes and duties collected with your order are also shown at checkout. Where an import charge is payable on arrival rather than collected by us, the recipient is responsible for it unless checkout states otherwise.

Estimated dispatch and transit information is provided with the available delivery option or in your order confirmation. Estimates depend on the item, destination and carrier. If there is a delay or we cannot fulfil an order as agreed, we will contact you using the details supplied with the order. You retain any cancellation or refund rights required by law.

Your order

Please check the delivery address before paying. Contact us promptly if it needs to change or if you wish to cancel before dispatch. We will explain what is still possible at that stage. When tracking is available, it is included in the dispatch information. If your parcel appears lost or arrives damaged, contact us with your order number so that we can help.

Returns within 30 days

You may request a change-of-mind return within 30 calendar days of receiving your order. Contact support@aldevinhollow.com with the order number and the items you want to return. We will provide the return instructions and the correct return destination. Please do not send a parcel to the business address without obtaining those instructions.

For our voluntary 30-day return policy, goods should be unused, complete and in their original condition, with original packaging where reasonably available. Package them securely and keep proof of dispatch. The customer pays the direct cost of a change-of-mind return. No restocking fee is charged. If an item is faulty, incorrect or damaged on arrival, we cover the reasonable return cost or provide another appropriate remedy.

After receiving and checking a voluntary return, we issue the eligible refund to the original payment method. We aim to process the refund within 14 calendar days of receipt; the payment provider may need additional time to display it. Original delivery charges are not refunded for voluntary returns unless required by law. Exchanges are handled as a return followed by a new order.

EU withdrawal rights

Where EU consumer law applies, you may withdraw from an eligible distance purchase within 14 days of delivery without giving a reason. Tell us by a clear statement, including your name, order number and the items being returned. Send the goods back within 14 days of notifying us. You pay the direct return cost for a change-of-mind withdrawal, but not for a faulty or incorrect item.

For a statutory withdrawal, the refund includes the standard outbound delivery charge, except any extra cost of a premium method you selected. We refund within 14 days of being informed of withdrawal, and may withhold the refund until we receive the goods or evidence of their return, whichever is earlier. You may inspect goods as you would in a shop; any deduction for diminished value is limited to what applicable law permits. Our voluntary return conditions do not restrict these rights.

Faults, damage and guarantees

Contact us if a product is faulty, damaged or not as described. Include your order number, a description of the issue and, where useful, photographs. Do not use an item that may be unsafe. We will arrange the remedy required by applicable law, which may include repair, replacement, a price reduction or refund.

Mandatory consumer guarantees remain in place. Where EU rules apply, new goods have at least a two-year legal conformity guarantee; national law may provide longer protection. Any additional manufacturer warranty applies only on its stated terms and does not replace your rights against the seller. Nothing in this policy limits mandatory consumer rights.